FAQ

Shipping

We ship in the U.S.A. and internationally. 

When you place an order, USPS will estimate shipping and delivery dates for you based on your address once they receive your order from us. Because each Chunky Boy handle is handmade in house with care, orders typically take inbetween 1-2 weeks (5-10 business days) to ship out, which is not reflected in the delivery window provided by USPS.

Unfortunately, we are unable to ship separate orders in the same package as it changes the weight and may be returned to sender for inadequate shipping.

Delivery & Order Updates

Once we hand your order over to the post office you will receive an email that has tracking info for your delivery.

For any changes to your address or order updates please contact us with your order number and request asap!

Email: chunkyboycraftcustomercare@gmail.com

Instagram DM: @chunkyboycrochet

Etsy Msg: ChunkyBoyCrochetHook

*Please Note* 

We are a very small business there may be delays in responding to customer service emails and occasionally shipping order after sales -- but we love you, we promise, and we are doin' the best we can will respond asap.

Returns & Exchanges

If you need to return an item, please contact us with your order number and details about your return or exchange. 

When returning items please include a note with your package that includes your name, order number, and whether you would like to replace or return the item.

Expectations for returns: Allow time for us to receive your product at the shop, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Buyer pays shipping back to the shop. If an exchange is desired, the buyer pays additional shipping for the exchanged product. All shipping charges are the responsibility of the buyer.

Lost package?

Stealing sucks but we are not held responsible for any packages that aren’t delivered. Once we hand your order off to USPS they are responsible for delivery, so, we recommend filing a missing mail claim with USPS for lost/stolen items. Please make sure you have a secure place for package delivery. We cannot guarantee the shipper will provide payment for lost/stolen items. That being said, if you need help finding contact information or have additional questions about your order for your USPS claim, please reach out and we will help guide you through the process as best we can!